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Privacy Policy

Effective Date: 08/10/2025
Business Name: Harris Virtual Assistants
Website: www.harrisvirtualassistants.com
Contact Email: abigail@harrisvirtualassistants.co.uk

1. Introduction

At Harris Virtual Assistants, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and our Virtual Personal Assistant services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

2. What Data We Collect

We may collect and process the following types of information:

  • Personal information: name, email address, phone number, postal address.

  • Business information: company name, role, services required.

  • Financial information: invoicing and payment details (processed securely by third-party providers such as Stripe, PayPal, or your bank).

  • Technical information: IP address, browser type, operating system, and how you use our website (via cookies and analytics).

  • Communications: emails, messages, and call notes related to our services.

3. How We Use Your Data

We use your data for:

  • Delivering and managing Virtual Assistant services.

  • Processing payments and invoices.

  • Responding to enquiries and providing customer support.

  • Sending updates, proposals, and service-related information.

  • Complying with legal obligations.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to perform our services for you.

  • Legal obligation – to comply with UK laws (e.g. financial record keeping).

  • Legitimate interests – to improve services and communicate with you.

  • Consent – when you opt into marketing communications.

5. How We Store Your Data

  • Data is stored securely on password-protected systems and cloud storage providers that comply with UK GDPR.

  • Access is restricted to authorised personnel only.

  • We keep client data only for as long as necessary (usually 6 years for tax/accounting records).

6. Sharing Your Data

We may share your data with:

  • Payment processors (Stripe, PayPal, or bank providers).

  • Cloud storage & communication tools (e.g., Google Workspace, Microsoft 365, project management platforms).

  • Professional advisers (accountants, legal consultants).

  • Trustpilot - to invite you to leave a review and to verify the authenticity of reviews.

  • Authorities if required by law.

All third parties are required to respect your data and comply with UK GDPR.

7. Cookies & Tracking

Our website may use cookies to improve functionality and analyse traffic.

Trustpilot Cookies:

We use Trustpilot, an independent review platform, to collect and display customer reviews. By visiting our website, you accept that Trustpilot may place cookies on your device to:

  • Invite you to write a review of our services.

  • Verify the authenticity of reviews.

Consent Requirement: Where required by law, we will ask for your consent before placing Trustpilot (or any third-party) cookies on your device. You may withdraw your consent at any time by managing your browser settings or cookie preferences.

Analytics Cookies:

Analytics tools (such as Google Analytics) may collect anonymous usage information.

You can manage or disable cookies via your browser settings at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Data portability (request transfer of your data).

  • Withdraw consent for marketing at any time.

To exercise your rights, email us at [Your Contact Email].

9. International Transfers

If we use service providers outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Data Breaches

In the unlikely event of a data breach, we will notify you and the Information Commissioner’s Office (ICO) where legally required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with a revised date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Harris Virtual Assistants
Email: abigail@harrisvirtualassistants.com
 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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